Terms and Conditions for Man With Van Acton

These Terms and Conditions set out the basis on which Man With Van Acton provides moving, transport, lifting, loading, unloading, and related removal services in the United Kingdom. By placing a booking, confirming a quotation, or permitting work to begin, the customer agrees to be bound by these terms. Please read them carefully before proceeding with a reservation for a van removal service, household move, office relocation, furniture transport, or any other agreed service.

Throughout these terms, references to “we”, “us”, and “our” mean the service provider trading as Man With Van Acton. References to “you” and “your” mean the customer, whether acting as an individual, business, landlord, tenant, agent, or authorised representative. These terms apply to all bookings unless we have agreed otherwise in writing.

We aim to provide a professional man with a van service with clear communication, careful handling, and reasonable efficiency. However, all services are subject to the information supplied by you being accurate and complete. If any key information changes after booking, you must inform us as soon as possible so we can review the job and, if necessary, adjust the schedule, vehicle size, staffing, or price.

1. Booking Process

Bookings may be requested by phone, email, online form, message, or any other method we make available from time to time. A booking is not confirmed until we have issued acceptance, whether in writing or by clear verbal confirmation, and any required deposit or prepayment has been received where applicable. An enquiry or quotation alone does not guarantee availability.

When making a booking for a van and man service, you must provide accurate details including the collection and delivery locations, preferred date and time, item description, access restrictions, floor levels, lift availability, parking limitations, and any special handling requirements. If the job involves bulky, fragile, heavy, valuable, or unusually shaped items, you must tell us in advance. We may refuse, alter, or reprice a service if the information supplied is incomplete or misleading.

You are responsible for ensuring that you or an authorised person is present at both collection and delivery points unless we have agreed otherwise. Where required, you must make sure parking space, access routes, keys, permits, or building permissions are available. Any delay caused by missing access, incorrect addresses, poor loading conditions, or the absence of a contact person may result in additional charges.

2. Service Scope and Customer Responsibilities

We provide transport and removal services only for items that can be handled safely and lawfully by our team and vehicle. We do not automatically include packing, dismantling, reassembly, specialist hoisting, storage, or disposal unless these have been expressly agreed. A man with van company does not assume responsibility for services outside the scope stated in the booking confirmation.

You must ensure that all goods are properly prepared for transit. This includes securing drawers, removing loose parts, draining liquids where necessary, disconnecting appliances if required, and protecting fragile items. Unless we have agreed to pack or wrap items ourselves, you remain responsible for suitable packaging and for the condition of goods before loading begins. We are not liable for pre-existing damage, insufficient packing, or deterioration of items that are inherently fragile or unstable.

You must not hand over items that are unlawful, dangerous, hazardous, flammable, explosive, toxic, or likely to cause harm. This includes, without limitation, illegal drugs, weapons, fireworks, pressurised canisters, leaking substances, or items prohibited by law or by our insurance terms. If such items are discovered, we may refuse the job or cease work immediately without refund for time already spent, and we may notify the appropriate authorities where required.

3. Pricing and Payments

Prices may be quoted on an hourly, fixed-price, or estimate basis depending on the nature of the service. Any quotation is based on the information provided at the time and may be revised if the scope, timing, access conditions, distance, or number of items differs from what was originally described. Additional charges may apply for waiting time, congestion, difficult access, extra labour, extra stops, parking fees, tolls, ferry costs, out-of-hours attendance, or work requiring more time than expected.

Unless stated otherwise, payment is due on completion of the service and must be made by the method we accept at that time. We may require a deposit to secure a booking, especially for larger jobs, peak periods, or repeat cancellations. Deposits are generally non-refundable except where we cancel the service or where mandatory law requires otherwise. If we agree to invoice a business customer, payment must be made within the period stated on the invoice.

Late or non-payment may result in interest, debt recovery charges, and suspension of future services to the extent permitted by law. If you dispute any amount, you must notify us promptly and pay any undisputed balance on time. We reserve the right to retain goods temporarily where lawful until outstanding sums are settled, subject always to applicable legal restrictions and reasonable handling of the goods.

4. Cancellations, Amendments, and Delays

You may request to cancel or reschedule a booking, but the amount refundable, if any, depends on the notice given and on any non-recoverable costs already incurred. If you cancel well in advance, we may offer a full or partial refund at our discretion, less any administrative or processing costs where applicable. If cancellation is made at short notice, after the team has been dispatched, or once work has started, charges may still apply in full or in part.

We may cancel or postpone a service due to events beyond our reasonable control, including severe weather, traffic disruption, vehicle breakdown, accident, staff illness, government action, industrial action, or unsafe conditions at the premises. Where possible, we will seek to rearrange the booking. We are not liable for indirect losses caused by such events, provided we have acted reasonably and without negligence.

If the customer is not ready to proceed at the agreed time, or if access is significantly delayed, we may charge waiting time or rebooking fees. If a job cannot be completed because of inaccurate information, lack of access, insufficient packaging, unsafe conditions, or failure to obtain permission from a building manager, the booking may be treated as a cancellation by the customer and charged accordingly.

5. Liability and Insurance

We will take reasonable care of your property while it is in our possession, but liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to that, we are not responsible for losses that are indirect, consequential, or not reasonably foreseeable.

For man with van removals, our responsibility for damage is limited where the item was already defective, poorly packed, overfilled, unstable, or unsuitable for transport. We are not liable for scratches, dents, chips, or other minor cosmetic marks to items that have not been packed or protected adequately by you, unless the damage results directly from our negligence.

Any claim for loss or damage must be reported as soon as reasonably possible and, in any event, within a reasonable time after delivery. You should inspect your items immediately upon completion of the service and note any obvious issues on the delivery record or other proof of completion if available. Failure to do so may make investigation more difficult, although it does not remove rights that cannot be waived by law.

6. Waste, Disposal, and Environmental Rules

If our service includes waste removal, disposal, or collection of unwanted items, you must tell us in advance exactly what is to be removed. Waste handling is subject to applicable UK waste legislation and local authority requirements. We will only transport and dispose of items we are permitted to handle, and we may decline any load that includes restricted, hazardous, contaminated, or improperly described waste.

You remain responsible for declaring the nature of waste accurately. We may ask questions or request photographs to assess whether the materials are suitable for removal. If any item is identified as hazardous, clinical, chemical, electrical, or otherwise regulated, additional conditions may apply, and specialist disposal may be required. We do not accept responsibility for unlawful dumping, misdescription of waste, or mixed loads presented as ordinary household rubbish when they are not.

Where waste is collected, we will aim to dispose of it using lawful and environmentally responsible routes, including licensed facilities where appropriate. However, you must not assume that every unwanted item can be taken as standard rubbish. If we believe a load breaches waste regulations, insurance rules, or our duty of care obligations, we may refuse transport, separate the load, or alter the service accordingly. Any resulting costs may be charged to you where permitted.

7. Property Access, Site Conditions, and Safety

You must provide a safe working environment. This includes clear access to the property, reasonable lighting, safe stairways, secure flooring, and the absence of obvious hazards where possible. We may stop work if we consider the site to be unsafe, if aggressive behaviour is directed at our team, or if conditions place people or property at unnecessary risk.

We are not responsible for damage caused by unsuitable premises, concealed defects, weak fixtures, loose banisters, damaged lifts, or structural issues at the collection or delivery location. If an item must be moved through tight spaces, around corners, or via stairs, you accept that reasonable care will be used but risk may increase. You should tell us about any such challenges in advance so that the job can be assessed properly.

If a third party such as a landlord, concierge, managing agent, or security staff restricts access, delays work, or imposes additional procedures, you are responsible for securing cooperation before the service begins. Any extra time or cost caused by access restrictions may be added to the final charge.

8. Claims, Complaints, and Disputes

If you believe there has been an error, damage, delay, or breach of these terms, you should notify us promptly with clear details of the issue. We may request photographs, receipts, item descriptions, or other evidence to help assess the claim. We will review matters fairly and in good faith, but we are not obliged to accept unsupported claims or claims made long after the service took place.

Where a valid issue is established, our remedy may include repair, replacement, partial refund, or another solution that is reasonable in the circumstances, subject to applicable law. Our total liability for any claim arising out of a particular booking will not exceed the amount paid for the affected service, except where a higher limit is required by law.

Nothing in these terms affects your statutory rights as a consumer where they apply. If you are a business customer, you confirm that you have authority to agree to these terms on behalf of the organisation and that the service is being ordered for business purposes unless stated otherwise.

9. Changes to These Terms

We may update these terms and conditions from time to time to reflect changes in law, business practice, insurance requirements, or service structure. The version in force at the time of your booking will apply unless a change is required by law or agreed between us. Continued use of our services after an update does not automatically create a new contract, but each booking will be subject to the terms then current at the time of acceptance.

Any special arrangement must be agreed in writing and will apply only to the booking or period stated. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in force to the fullest extent permitted by law.

10. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from or connected with them, are governed by the laws of England and Wales. If you are located elsewhere in the United Kingdom, nothing in this clause reduces any mandatory rights or protections that apply under the law relevant to your transaction.

The courts of England and Wales shall have jurisdiction over disputes arising from these terms, unless mandatory consumer law provides otherwise. By booking a man with a van service with us, you acknowledge that you have read, understood, and agreed to these conditions in full. These terms form the basis of the contract between you and Man With Van Acton for the booked service.

For the avoidance of doubt, we do not accept responsibility for matters outside our control, for inaccurate information supplied by customers, or for prohibited goods and unlawful waste presented for transport. Our commitment is to deliver a fair, lawful, and professional man and van service within the limits set out above.