Terms and Conditions

Man with Van Acton Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Acton provides removal, transport and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below:

1.1 Service means any removal, man and van, transport, loading, unloading, packing, or related services provided by Man with Van Acton.

1.2 Customer means the person, company, partnership or organisation that books or uses the Service.

1.3 Goods means all items, property and belongings to be moved, transported, handled or otherwise dealt with in the course of providing the Service.

1.4 Booking means a confirmed request by the Customer for the provision of the Service, whether made online, in writing or verbally.

1.5 Quote means the price or estimate for the Service provided to the Customer by Man with Van Acton before the Booking is confirmed.

1.6 Vehicle means any van or other vehicle provided or used by Man with Van Acton to carry out the Service.

2. Scope of Service

2.1 Man with Van Acton provides local and regional removal and man and van services, including domestic moves, office moves, small removals and item deliveries.

2.2 The scope of the Service will be as set out in the Booking confirmation or as otherwise agreed in writing between the Customer and Man with Van Acton.

2.3 Unless explicitly agreed in writing, the Service does not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, packing or unpacking, storage, or the movement of items that cannot be safely handled by the assigned crew.

2.4 The Customer is responsible for ensuring that the Service requested is suitable for their needs, including any access restrictions, parking limitations or property specific issues that may affect the Service.

3. Booking Process

3.1 Bookings may be made by the Customer via our website, in writing or verbally. All Bookings are subject to availability and acceptance by Man with Van Acton.

3.2 The Customer must provide accurate and complete information at the time of Booking, including collection and delivery addresses, description and volume of Goods, access details, floor levels, presence of lifts, expected loading and unloading times, and any special handling requirements.

3.3 Based on the information provided, Man with Van Acton will issue a Quote. Quotes are given in good faith but may be amended if the information supplied by the Customer is incomplete, inaccurate or changes before the Service is carried out.

3.4 A Booking will be considered confirmed only when the Customer has accepted the Quote and any requested deposit or prepayment has been received by Man with Van Acton where applicable.

3.5 Man with Van Acton reserves the right to refuse any Booking at its sole discretion, including where the Goods are unsuitable, the access is unsafe, or the Customer has previously breached these Terms and Conditions.

4. Customer Responsibilities

4.1 The Customer must ensure that all Goods are appropriately packed, secured and ready for transport unless packing services have been explicitly included in the Service.

4.2 The Customer is responsible for ensuring that items to be moved are adequately protected, including fragile items, electronics, glass, artwork and valuables. We recommend the use of suitable packaging materials and cushioning.

4.3 The Customer must ensure that there is suitable and safe access to the collection and delivery addresses, including clear driveways, staircases, hallways and lifts where applicable.

4.4 The Customer is responsible for arranging and paying for any parking permits, suspension of parking bays or other local authority permissions required for our Vehicle to park and carry out the Service.

4.5 The Customer must be present, or represented by an authorised person, at the collection and delivery locations to direct the crew and check that Goods are loaded and unloaded correctly.

4.6 The Customer must not ask the crew to carry out any task that is unsafe, illegal or beyond the agreed scope of the Service.

5. Payments and Charges

5.1 Charges for the Service may be based on an hourly rate, fixed price, or a combination of both, as set out in the Quote and Booking confirmation.

5.2 Unless otherwise agreed in writing, payment is due immediately on completion of the Service. Man with Van Acton reserves the right to require full or partial payment in advance, especially for larger jobs or longer distances.

5.3 Payment methods accepted will be stated at the time of Booking. The Customer is responsible for ensuring that funds are available and that payment can be completed without delay.

5.4 If the actual work exceeds the time or scope estimated in the Quote due to reasons beyond Man with Van Actons control, additional charges may apply. Such reasons include but are not limited to inaccurate information about the volume of Goods, poor access, delays caused by the Customer, waiting for keys, or the need to carry out additional journeys.

5.5 Where payment is not made on the due date, Man with Van Acton reserves the right to charge interest on the outstanding amount and to withhold delivery of Goods until payment is received in full.

5.6 All prices are quoted exclusive of any applicable taxes or statutory charges unless stated otherwise. Any such taxes or charges will be added to the invoice where required by law.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a Booking by giving written or verbal notice to Man with Van Acton.

6.2 If the Customer cancels more than 48 hours before the scheduled start time, any deposit paid may be refunded at the discretion of Man with Van Acton, subject to any reasonable administrative costs.

6.3 If the Customer cancels within 48 hours of the scheduled start time, Man with Van Acton reserves the right to retain all or part of any deposit and to charge a cancellation fee to cover lost time and administrative expenses.

6.4 If the Customer fails to be present at the collection address at the agreed time, or if the Service cannot be carried out due to the Customers failure to provide correct information or access, this may be treated as a late cancellation and charges may apply.

6.5 Man with Van Acton may, on rare occasions, need to cancel or reschedule a Booking due to unforeseen circumstances such as Vehicle breakdown, severe weather, staff illness or other events beyond our reasonable control. In such cases, we will notify the Customer as soon as possible and offer a new date or a refund of any prepayments. Man with Van Acton will not be liable for any indirect or consequential loss arising from such cancellations.

7. Liability for Loss or Damage

7.1 Man with Van Acton will take reasonable care in handling, loading, transporting and unloading the Goods. However, the Customer acknowledges that standard man and van services may not provide the same level of protection as specialist removal and packing services.

7.2 Man with Van Acton will not be liable for loss or damage to Goods where such loss or damage arises from faulty or inadequate packing by the Customer, inherent defects or vulnerabilities in the Goods, or where items were already damaged prior to collection.

7.3 Man with Van Acton will not be liable for loss or damage resulting from acts or omissions of the Customer or their representatives, including failure to supervise the move, failure to provide appropriate instructions, or asking the crew to carry out tasks against advice.

7.4 Man with Van Acton will not be liable for loss or damage to cash, jewellery, watches, precious metals, stones, important documents, or other valuables unless explicitly agreed in writing before the Service and appropriately declared and packed by the Customer.

7.5 Any claim for loss or damage must be notified to Man with Van Acton in writing as soon as reasonably practicable and in any event within 7 days of completion of the Service. The Customer must provide reasonable evidence of the loss or damage and allow Man with Van Acton a reasonable opportunity to inspect the affected Goods and the locations concerned.

7.6 To the fullest extent permitted by law, Man with Van Actons total liability for any claim or series of related claims arising out of the Service shall not exceed the amount paid by the Customer for the relevant Booking, unless a higher limit is agreed in writing before the Service commences.

7.7 Man with Van Acton will not be liable for any indirect, special or consequential losses, including loss of profit, loss of income, loss of business, loss of opportunity, or loss due to delay, howsoever arising.

8. Property Damage and Access

8.1 The Customer must take reasonable steps to protect floors, walls, staircases, lifts and other property at both collection and delivery addresses. Man with Van Acton will not be liable for superficial wear and tear or minor marks that may occur during normal moving activities.

8.2 If access is restricted or unsafe, or if the Goods are too large or heavy to be moved by the crew without risk of damage to property or injury, Man with Van Acton may refuse to move those items or may suggest an alternative method at additional cost.

8.3 The Customer is responsible for ensuring that the Goods can be moved into or out of the premises, including checking that furniture will fit through doors, hallways, staircases and lifts. Man with Van Acton is not responsible for dismantling or altering doors, windows or fixtures unless expressly agreed in writing.

9. Waste and Recycling Regulations

9.1 Man with Van Acton is a removal and transport service and not a waste disposal contractor. We do not carry hazardous waste, controlled waste or items that require specialist disposal in accordance with waste regulations.

9.2 The Customer must not present for collection any items classified as hazardous or prohibited, including but not limited to chemicals, paints, solvents, asbestos, gas cylinders, explosives, flammable liquids, medical waste, or any items whose carriage would be unlawful.

9.3 Where the Service includes removal of unwanted items for disposal or recycling, such items must be clearly identified and agreed in advance. Additional charges may apply for disposal, and Man with Van Acton reserves the right to refuse any items that cannot be lawfully or safely transported.

9.4 The Customer remains responsible for complying with all applicable waste and recycling regulations and for ensuring that any items requiring licensed disposal are handled by an authorised waste management provider.

10. Delays and Force Majeure

10.1 Man with Van Acton will use reasonable efforts to arrive at the agreed time, but timing cannot be guaranteed. Factors such as traffic conditions, road closures, accidents and weather may cause delays.

10.2 Man with Van Acton will not be liable for any loss, damage or additional costs incurred by the Customer due to delay or failure to perform the Service where such delay or failure is caused by events beyond our reasonable control, including but not limited to severe weather, traffic incidents, Vehicle breakdowns, strikes, civil unrest, public emergencies or acts of third parties.

10.3 In the event of significant delay, we will keep the Customer informed where reasonably possible and will take reasonable steps to complete the Service as soon as it is safe and practical to do so.

11. Insurance

11.1 Man with Van Acton maintains appropriate insurance cover for its operations as required by law. This may include vehicle insurance and public liability insurance.

11.2 The Customer is strongly advised to arrange additional insurance for their Goods where the value of the Goods exceeds the standard limits of liability set out in these Terms and Conditions, or where the Goods are fragile, valuable or irreplaceable.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the Service, they should raise the issue with the crew on the day where possible so that immediate steps can be taken to resolve the matter.

12.2 If the issue cannot be resolved at the time, the Customer should submit a formal complaint in writing as soon as reasonably practicable, providing full details of the Booking, the nature of the complaint and any supporting evidence.

12.3 Man with Van Acton will investigate all complaints fairly and promptly and will aim to provide a written response within a reasonable time. Any offer of compensation or remedial action is at the discretion of Man with Van Acton and subject to the limitations of liability in these Terms and Conditions.

13. Privacy and Data Protection

13.1 Man with Van Acton will collect and process personal data from the Customer only as necessary to manage Bookings, provide the Service, process payments and communicate with the Customer.

13.2 Personal data will be handled in accordance with applicable data protection legislation. Man with Van Acton will take reasonable steps to keep personal information secure and will not sell or disclose it to third parties except as required to provide the Service or comply with legal obligations.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Service shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service, including disputes relating to their existence, validity or termination.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by Man with Van Acton in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.

15.3 These Terms and Conditions, together with any written Quote or Booking confirmation issued by Man with Van Acton, constitute the entire agreement between the parties in relation to the Service and supersede any prior discussions, correspondence or representations.

15.4 Man with Van Acton reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Booking will apply to that Booking. Customers are encouraged to review the Terms and Conditions periodically.